MegaPari Pakistan Support and Customer Service

Live chat connects you to an agent for quick help. Use it when you want fast action from the support team and real-time guidance. Use chat for MegaPari live support any time.

• How to access chat:
  • On the MegaPari website: tap the chat bubble at the bottom-right, then sign in.
  • In the MegaPari app: open Menu, select Help Centre, then Chat.
  • Pick a topic, type your question, and send.
• Best for:
  • Login or OTP issues.
  • KYC and document status.
  • Deposit or withdrawal checks and reversals.
  • Bet settlement, odds, and bonus questions.
  • Limits, self-exclusion, and account settings.
• Hours and languages:
  • 24/7 live agents.
  • English and Urdu support.
• Response times:
  • First reply in 1–3 minutes.
  • Peak times can take up to 5 minutes.
• Tips for faster help:
  • Share username, registered mobile or email, and your full name as on the account.
  • Add screenshots of errors or receipts, show payment reference and time.
  • Say device, app or browser version, and internet type.
  • Keep one chat open for the same case to avoid delays.

Email support suits detailed cases and when you need a written trail. It works well for documents, payment proofs, or formal complaints.

• How to send an email:
  • Send from your registered email address.
  • Use a clear subject, for example: PK – Deposit not credited – Easypaisa – 12 Oct.
  • Include account ID, mobile number, and a short summary.
  • Attach JPG or PNG screenshots under 5 MB.
• Best for:
  • KYC documents and account verification.
  • Payment reviews and chargebacks.
  • Dispute resolution and complaint escalation.
  • Responsible gaming requests and limits.
• Support email addresses:
  • General customer service: [email protected]
  • Payments and withdrawals: [email protected]
  • Security and KYC: [email protected]
  • Complaints escalation: [email protected]
  • Latest addresses are also listed in the Help Centre on the website.
• Response times:
  • First update in 2–12 hours.
  • Complex reviews may take 24–48 hours.
• Tips for faster email replies:
  • One case per email thread, avoid duplicates.
  • Attach clear images and note the exact time and method of payment.
  • Add transaction IDs and wallet references.
  • Keep your subject short and specific to your question.

Phone support helps when the matter is urgent or sensitive. Call to speak to an agent for quick triage and step-by-step help.

• How calling works:
  • Sign in and open Help Centre, then Call us to view the support number for Pakistan.
  • If the helpline number is not shown, request a call-back in live chat.
  • An agent will verify your identity and review your case.
• Best for:
  • Urgent payment holds or high-value withdrawals.
  • Account lockouts or two-factor issues.
  • Time-critical bet or settlement questions.
• Contact and hours:
  • Support number is shown inside your account for security.
  • General line: 10:00–22:00 PKT.
  • Priority line for eligible accounts: helpline number 24 7.
  • No free number in Pakistan at this time. Standard operator rates apply.
• Wait and resolution times:
  • Typical wait 1–5 minutes after connect.
  • Many issues resolved on the call. Complex cases may move to email.
• Tips for faster calls:
  • Keep username, registered mobile, and a one-time code ready.
  • Note payment references and amounts before calling.
  • Call during off-peak hours for shorter queues, such as weekday mornings.

Messaging apps are useful for quick check-ins and link verification. Use them for status updates and light queries, not for sharing sensitive data.

• Platforms supported:
  • WhatsApp and Telegram for quick chat.
  • Facebook Messenger and X for public or private messages.
  • Only use links shared inside your account under Contact to avoid imposters.
• Best for:
  • Service updates, minor questions, or to confirm if a message is genuine.
  • Getting the correct link to the Help Centre or a support email.
• Contact method:
  • Open Help Centre, select Messaging, then choose WhatsApp, Telegram, or Messenger.
  • Tap Join or Start Chat to begin.
• Response times:
  • 15–60 minutes for most messages.
  • Complex account checks will be moved to chat or email.
• Tips for safe messaging:
  • Do not share passwords or full card numbers.
  • Share only the last 4 digits if asked to verify a card.
  • Ask the agent to confirm ticket number for tracking.
  • For game support, send the game title, provider, time, and bet ID.
  • Say you are in Pakistan to route you to the right team.

Technical support fixes login errors, app issues, failed bets, or payment glitches. Use this route when a feature or game does not work as expected.

• How to reach technical support:
  • Live chat first for real-time checks and quick fixes.
  • Email for logs and screenshots: [email protected], add subject starting TECH – PK.
  • If shown in your account, you can use a technical queue in chat.
• Issues handled:
  • Login errors, OTP not arriving, device blocks.
  • App crashes, slow loading, video stream problems.
  • Bet slip failures or duplicate bets.
  • Payment declines, timeouts, or unknown status.
• What to include:
  • Screenshots of the error and exact time.
  • Device model, Android or iOS version, or browser version.
  • Internet type, Wi-Fi or mobile data, and ISP name.
  • Game name, provider, bet ID, and stake for support game checks.
• Time to fix:
  • First triage in chat in minutes.
  • Full investigation by email 12–48 hours, depending on provider response.
• Tips for faster fixes:
  • Clear app cache, update to the latest app version, and retry once.
  • Try another network to rule out routing issues.
  • Keep logs short and numbered if sending multiple images.

Priority support is available for eligible high-tier accounts. It offers faster queues and direct access to senior agents.

• How to access:
  • Priority chat tile appears in Help Centre for eligible players.
  • Dedicated email for VIP: [email protected].
  • A direct line or call-back option may be shown in your profile.
• Who qualifies:
  • Consistent activity and verified account status.
  • Monthly volume and fair play checks apply.
• What gets priority:
  • Large payment reviews and fast-track withdrawals.
  • Account audits, KYC updates, and limit changes.
• Response targets:
  • Chat answer in under 60 seconds.
  • Email reply in 2 hours for urgent cases.
• Tips to make the most of it:
  • Keep your documents current to avoid delays.
  • Use the priority channel only for important matters to keep queues fast.
  • Ask for a ticket number and a follow-up time window.